Frequently Asked Questions
Everything you need to know about shopping with Scooch.
How long does shipping usually take?
Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.
What is your return policy?
We offer a 30-day return policy on all unused items in their original packaging. Simply contact our support team to initiate a return and receive a prepaid shipping label.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and Google Pay.
Can I track my order in real-time?
Yes! Once your order ships, you will receive an email with a unique tracking number and a link to monitor your package's progress.
Do you offer international shipping?
Currently, Scooch ships to over 50 countries worldwide. Shipping costs and delivery times vary depending on the destination and local customs processing.
Are your products covered by a warranty?
Most of our products come with a 1-year limited manufacturer's warranty that covers defects in materials and workmanship under normal use.